Responsible Gaming Policy

General Terms and Updates

• These terms apply to website use, services, software, and gameplay. If you do not agree, you should stop using the site.
• TrustStake is operated by Sefiarray B.V. (Curaçao), Company Registration Number 155219, with a valid Certificate of Operation.
• “Company”, “we”, “us”, and “our” refer to Sefiarray B.V. “You” refers to the player/account holder.
• We may revise these terms at any time. New terms apply once published on the website.
• Changes do not apply retroactively to bonus promotions already published, but players should re-check terms before claiming offers or placing bets.
• If a translation differs from the English version, the English version prevails.

Account Rules and Eligibility

Account Creation Requirements

• Registration requires accurate, current details (legal name, date of birth, address, email, phone).
• You must keep your information up to date. Failing to do so may breach the agreement.
• A player account is required to access real-money play.
• If you use electronic verification for registration or deposits, you authorise us to retrieve your details from that system to create the account.
• You must be 18+ to register.
• If your country is not available on the registration page, you cannot register or play.
• We may restrict access from certain jurisdictions at our discretion.
• You are responsible for complying with local laws regarding gambling.
• Company employees, directors, consultants, providers, or anyone with insider information are not allowed to play.
• One person may hold only one account. Multiple accounts may be closed if detected.
• If many users share the same environment (e.g., dorms), contact support before opening accounts to prevent security flags.

Inactivity, Fees, and Brand Scope

• If there is no activity for 12 months, an account may be considered inactive.
• We may apply a €10 monthly inactivity fee from the cash balance until you log in again or the balance reaches zero.
• Once the balance reaches zero, no additional inactivity fees apply.
• To recover remaining funds, log in and request a withdrawal. If blocked/excluded, contact support for assistance.
• An account applies to a specific brand only and does not automatically carry to sister sites.
• Closing, self-exclusion, or time-out on one brand does not automatically apply to other brands unless explicitly stated.

Account Verification

• Verification may be required for age checks, fraud prevention, payments, promotions, and account actions.
• We may request a valid ID (passport, driver’s licence, or national ID) plus a recent utility bill showing name and address (dated within 3 months).
• Additional documents may be requested, including proof of payment methods.
• Documents should be uploaded via the verification tool in the cashier area.
• Identity checks may be triggered if total deposits or withdrawals reach €2,000 within 180 days, and may also occur at lower levels or before a withdrawal.
• If you use Electronic ID, you authorise us to collect identification details through that system.

Deposits

• A deposit is required for real-money betting.
• You can select different deposit methods; each provider may apply its own rules and fees.
• Deposits can only be made via the TrustStake.com site.
• You must use payment methods in your own name; corporate or business accounts are not permitted.
• Deposits typically appear shortly after confirmation.
• We may request proof of any payment.
• We do not provide credit and are not liable for delays caused by banks or payment providers.
• Deposits from unlawful sources are prohibited.
• You may be responsible for losses caused by chargebacks, reversals, or cancellations initiated by you.

Withdrawals

Withdrawal Basics

• Withdrawals may be requested at any time if requirements are met and deposits are verified.
• Where possible, withdrawals are sent via the same method used for deposits.
• Withdrawals must be paid to accounts in your own name and address.
• Bonus funds (or funds locked in an aborted game state) are not withdrawable.
• Minimum withdrawal amount is €20.
• At least one successful deposit is required before a withdrawal.

Bank Transfer Rules

• If you deposit using Visa, Mastercard, or Apple Pay, withdrawals are available via bank transfer only.
• Bank transfer withdrawals require a minimum of €100 and an IBAN that accepts EUR.
• If your bank rejects EUR transfers, funds return to your balance and this may take up to 30 days.

Processing Times and Verification Holds

• Withdrawals are typically processed within 1–3 business days after verification.
• We may pause or decline withdrawals until verification is completed, and in some cases may request notarised identification.

Security and Fraud Controls

• If we suspect fraud or a breach of terms, we may cancel withdrawals, void winnings, and close accounts.
• If we suspect money laundering or similar risks, funds may be confiscated and the account may be closed.
• If €10,000+ is pending for withdrawal while self-excluded or timed out, a 50% administrative fee may apply.

Fees, Withdrawal Limits, and Bonus Conditions

• Withdrawal fees may apply and will be shown during the request process.
• Standard withdrawal limits: €2,000 per day, €6,000 per week, €15,000 per month. VIP players may receive higher limits.
• Non-deposit bonuses must be wagered at least once before a withdrawal is permitted.

Restricted Player Regions

Players located in the regions below cannot register or play for real money.

Anti–Money Laundering Policy

• We comply with AML and counter-terrorism obligations and may verify customers.
• Your data is handled in line with the Privacy Policy.
• We may run public or third-party checks to confirm details.
• During verification you may be able to play, but withdrawals can be restricted until checks are completed.
• If required documents are not provided, we may block/terminate the account and return the deposit where applicable.
• Additional information can be requested at any time.
• Accounts may be closed and payouts refused if false information is provided.

Responsible Gambling Tools

• You can set deposit limits and choose time-out periods (daily, weekly, or monthly limits).
• To remove limits, contact customer service. Self-exclusion or longer time-outs can be requested via support email.
• Lowering limits may apply immediately. Increasing limits may require a 24-hour cooling-off period.

Data Protection and Privacy

• We apply technical and organisational measures to protect systems and user data.
• We may share data with trusted service providers needed to deliver platform services.
• Data processing follows the Privacy Policy, which includes full details on how information is used.